
According to a new article at 360-gamer, "Microsoft’s UK repair centre in Havant is now redistributing faulty consoles to foreign repair centres in order to clear an overwhelming backlog..."
One user, Lee Sherman (Gamertag Toxic Daywalker) claims that after not receiving his faulty console back in three weeks, he asked to speak to the repair center but was told it wasn't possible because they don't have phones. Lee then used a directory service and found the repair center actually did have a phone number. After calling the number he was shocked to learn that his console was actually in Prague, not Havant as Microsoft's customer service had claimed.
According to the article, "A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair."
The site also feature an Xbox 360 Hardware survey, with 5,269 entries to date. According to this data, 64% of submissions have had at least one Xbox 360 failure.
A whopping 71.6% of submissions who purchased their 360 before January '06 claim their Xbox 360 failed.
Jun 26, 2007
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